Delivery

COVID-19 UPDATE: All services are running as normal, however if you require your parcel to be left elsewhere, please let us know in the notes upon purchasing.

Find more about DPD's policies here > 

We would like to assure you we are are closely following public information and guidelines to ensure we are taking all precautions, to protect you, our customers and colleagues alike.

Our store remains open for business and we have advised our team members to follow a safety protocol of regular hand washing, minimal physical contact and no face touching.

We regularly sanitise all areas including packing areas, door handles, counters, PDQ machines, till & telephone using antibacterial products. Our staff always wash and sanitise their hands fully before handling products and processing your order.

Hand sanitiser is readily available to all of our staff and customers visiting the store- which we encourage customers to use on both arrival and departure of the store.

We are also offering a virtual Skype / Facetime personal shopping experience for those of you who are not comfortable/unable to come into town to go shopping- Enjoy Accents award winning service from the comfort of your own home!

For further information on Accent’s online personal shopping experience call us on 0113 234 6767 or email info@accentclothing.com to arrange an appointment.

Please note that orders before before 3pm Friday will be delivered to you on Monday. All orders placed after 3pm Friday and anytime on Saturday or Sunday will be dispatched on Monday and be delivered to you on Tuesday.

These deliveries will vary on UK Bank Holidays. For deliveries to Northern Ireland, The Isle of Man, Scottish Islands and The Isles of Scilly and other offshore UK destinations there is no guarantee of next working day delivery.

We are partnered with DPD to offer you the best delivery service. Customers will be provided with a tracking number with a one hour delivery window either by text or email with the options to amend the delivery place and time. DPD's tracking software allows you to follow your parcel along its delivery route by viewing the drivers GPS map to give you an accurate delivery time.

This is £4.95 or FREE if you spend over £50. 

*PLEASE NOTE. All International Deliveries are subject to a 72 HOUR quarantine period before delivery by Couriers and Border Control. This is a precautionary measure to prevent the international spread of Coronavirus. USA & FURTHER AFIELD MAY BE LONGER.*

Our preferred international couriers include FedEx, DHL or Royal Mail.  

Customers will be provided with a tracking number  either by text or email once your order has been dispatched. Please use this tracking number on Fedex, DHL or Royal Mail's  delivery portals to track and follow your parcel along its delivery route.

Please note that parcels weighing over 2kg and delivery to some destinations can incur extra charges. If this is the case we will inform you as soon as possible. 

We aim for Next Working Day Delivery for all our international deliveries.

 *Delivery times may vary dependent on the destination it may take up to 3-5 working days for countries outside of Europe.

Next Working Day Delivery to USA and Canada

If you are ordering to the USA or Canada you may be eligible for next working day delivery via FedEx. This option is available for orders that are placed before 12:00pm (GMT).

* International orders may incur import and customs charges that are outside of our control*

Please note this service is currently not available. We are following the guidance of the NHS and have temporarily closed our physical doors due to Covid-19. This means orders will only be available through the post. Thank you for your understanding during this uncertain time.

We offer FREE collections from our Leeds store, located in Queens Arcade, Leeds City Centre. Please note it must be the card holder who collects the package. If you paid by credit card you will be required to bring a form of photographic identification as well as the card that was used for the payment. If you paid via PayPal or Amazon Pay, you will be required to bring a form of photographic identification and a proof of address.

We endeavor to process your order within 24 hours of the order being placed however, please wait for email confirmation that the item is ready before attempting collection. Once you receive confirmation that your order is ready to collection this must be done within 7 working days of the email confirmation.