What precautions are Accent taking during the Covid-19 Outbreak?
We are closely following public information and guidelines to make sure we are taking all precautions to protect our customers and colleagues alike against Covid-19.
As always, safety comes first- yours and our teams. And we’ll be taking every precaution to keep the Accent family safe when visiting our store, including:
We are happy to be back to our usual store opening hours.
All UK courier services are back to normal, and items will be shipped as normal and in a timely manner.
For further information call us on 0113 234 6767 or email firstname.lastname@example.org.
What Happens Once I Have Placed an Order?
We will notify you by email as soon as possible to confirm receipt of your order - generally, this will be an automated e-mail response. Our acceptance of your order will take place upon dispatch of the product(s) ordered.
All items are subject to availability. On the rare occasion that the goods you have ordered are not available, we will inform you of this as soon as possible with an explanation of why this has happened. Accent Clothing has taken care to ensure that prices quoted on the website are correct at time of publishing and that all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices on the website. All prices displayed are inclusive of VAT.
Occasionally, delivery of your order may be delayed or postponed. On the rare occasion that this may happen we would make every effort to keep you as informed as possible and discuss revised delivery timescales with you.
Can I get my item delivered to store?
You sure can. We are based in the Queens Arcade, Leeds. After placing your order, simply call the store on 0113 234 6767, or contact us at email@example.com with your order number to arrange the collection. When you come to collect your item, you must bring with you, if you paid by credit card, a valid photo ID and the card you paid with. If you paid using PayPal you must bring photo ID and a proof of address; this can be a utility bill or drivers licence.
Can I track my order?
You sure can! Once we have dispatched your item, you will receive a confirmation from DPD with a tracking number attached. Simply go to http://www.dpd.co.uk/service/ and enter your details. If you have any problems using this service don't hesitate to give us a call and we will help you track your parcel.
Can I cancel my order/ make any amendments?
We send out all orders made before 3:00pm the same day, so if you quickly ring us on 0113 234 6767, we may be able to get this done for you.
The item I have received is faulty. What shall I do?
We're so sorry to hear that! Send us an email to firstname.lastname@example.org with all the details and we will get this resolved for you.
Do You Have Gift Cards?
We certainly do! You can find these in our accessories departments on our website or pop in store and ask one of our sales assistants. If you require a higher amount than available on our website, give us a call on 0113 234 6767 and we can certainly get this arranged for you. These are valid 12 months from purchase. Please note that no cash alternative will be given for gift cards and terms and conditions are non-negotiable. Giftcards are currently valid for use in-store only.
The product I want is out of stock/doesn't have my size. Is there anything you can do?
Sure, here at Accent, we have great relationships with our brands and they are always willing to go the extra mile to make sure we can get you the product you want. Simply send us an email with the name of the product and size and we will try our best to get you the product or offer you an alternative.
Do you hold any special events in store?
Yes! We hold a variety events from pamper events to live music and fashion shows. Make sure you follow us on Facebook and keep an eye on our events page to find out more: https://www.facebook.com/accentclothing/