Please note due to COVID-19 you may experience delays with your return.
Christmas Exchange & Returns policy 2020
Any purchases made online from 16th November up until the 1st December 2020 may be exchanged for another item or credit note by the 5th January 2021.
Any purchases made online from 2nd December up until the 24th December 2020 may be returned by the 5th January 2021.
Any purchases made instore from 2nd December up until the 24th December 2020 may be exchanged for another item or credit note by the 5th January 2021.
*Please note that in-store Christmas returns cannot be processed in-store until the 28th December.
Standard Returns Policy
If for any reason you are not delighted with your purchases from accentclothing.com, we will happily provide an exchange or a refund on condition that:
1. Goods are returned to us within 7 days for U.K. orders or within 14 days for E.U. orders;
2. Goods have not been worn or washed and are in "as sold" condition;
3. Have the manufacturers tags still attached;
4. Have a copy of our invoice/delivery note returned with the goods.
Please note: We are unable to offer refunds on underwear garments for hygiene reasons.
We do not refund postage charges on ordered goods unless the goods have a fabric or manufacturing defect.
WE RECOMMEND THAT RETURNS ARE PROPERLY AND SECURELY WRAPPED AND ARE SENT VIA A RECORDED DELIVERY SERVICE TO ACCENTCLOTHING.COM AS WE CANNOT TAKE RESPONSIBILITY FOR RETURNS LOST OR DAMAGED IN THE POST.
Return postage is the responsibility of the Customer, unless goods have a fabric or manufacturing defect.
All returns should be addressed to: Accent Clothing, 11-13 Queens Arcade, Leeds, West Yorkshire, LS1 6LF, United Kingdom. Alternatively if you live locally feel free to bring the item back to our Leeds store for an exchange or refund.
All International (non U.K.) returns should be declared as 'unwanted returns' for customs purposes.
We usually process a refund or exchange within 3 working days of receipt of your return. We will email you confirmation of the refund. After receiving the confirmation email, please allow a further 5-10 working days for the refund to be credited to your account. Unfortunately, this time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase.
We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods returned in an unsatisfactory and not in a re-saleable condition may be returned to you at your expense.
Please download & print off the returns form above to include in your parcel when you return it to us.